Cancellation & Refund Policy
Last updated: March 2026
1. Overview
This policy outlines the cancellation and refund terms for bookings and studio rentals made through the Kore platform. Our goal is to balance fairness for both Clients and Professionals/Studio Owners.
2. Service Booking Cancellations
2.1 Client Cancellations
| Cancellation Notice | Refund Amount |
|---|---|
| 48+ hours before appointment | 100% refund |
| 24-48 hours before appointment | 50% refund |
| Less than 24 hours before | No refund |
| No-show (without notice) | No refund |
2.2 Professional Cancellations
If a Professional cancels a confirmed booking:
- The Client receives a full refund
- The Professional may offer to reschedule at the Client's discretion
- Repeated cancellations may affect the Professional's platform standing
3. Studio Rental Cancellations
3.1 Pro/Renter Cancellations
| Cancellation Notice | Refund Amount |
|---|---|
| 7+ days before rental start | 100% refund |
| 3-7 days before rental start | 50% refund |
| Less than 3 days before | No refund |
3.2 Studio Owner Cancellations
If a Studio Owner cancels a confirmed rental:
- The renter receives a full refund
- Kore may assist in finding alternative studio
- Repeated cancellations may result in listing suspension
4. Subscription Cancellations
For Professionals and Studio Owners with active subscriptions:
- Cancel anytime from your account settings
- Access continues until the end of the current billing period
- No prorated refunds for unused subscription time
- You can reactivate at any time
5. How to Cancel
Cancel a Booking
- Go to your Dashboard
- Navigate to "My Bookings"
- Select the booking to cancel
- Click "Cancel Booking"
- Confirm cancellation
Cancel a Rental
- Go to your Dashboard
- Navigate to "Studios" or "My Rentals"
- Select the rental to cancel
- Click "Cancel Rental"
- Confirm cancellation
6. Refund Processing
- Refunds are processed to the original payment method
- Processing time: 5-10 business days depending on your bank
- You will receive email confirmation when the refund is initiated
7. Disputes
If you believe a refund was processed incorrectly or have a dispute:
- Contact the other party directly through the Platform
- If unresolved, submit a dispute through your Dashboard
- Our support team will review within 5 business days
- Final decisions are at Kore's discretion
8. Exceptional Circumstances
In cases of emergency, illness, or extraordinary circumstances, we may consider exceptions to this policy on a case-by-case basis. Please contact support@kore.uk with relevant documentation.
9. Consumer Rights
This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015. Services booked through Kore are provided by independent Professionals, not by Kore directly.
10. Contact Us
Kore Support
Email: support@kore.uk
Response time: Within 48 hours